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My order has arrived damaged with holes, tears, cuts, etc. What is the procedure?

April 26, 2017cuts damaged procedure tears

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My order has arrived damaged with holes, tears, cuts, etc. What is the procedure?

1 Answer

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A. Any orders received should be inspected at the time of delivery and reported to the UPS/FedEx driver before they leave. Their written verification of damages should be obtained. You should then contact us immediately by phone. If you have a digital camera, please take pictures of the damages and email them to CustomerSupport@timberwolforganics.com. Please retain the original shipping box for returns and/or inspection of shipping materials. Once we have received the damaged products back into our warehouse, we will immediately ship you a replacement.