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My OneAccount is closed for ID Verification, what does that mean?

April 26, 2017closed Id mean oneaccount verification

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My OneAccount is closed for ID Verification, what does that mean?

1 Answer

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If you did not comply with the request to verify your identity within the timeframe given, Higher One is forced to close your OneAccount. The remaining credit balance will be mailed to your primary address after a fee of up to $50 is assessed. If you wish to re-open your OneAccount, you will need to verify your identity with Higher One, please visit our Identity Verification page with instructions. After Higher One has received your information, you will need to make a request to re-open your OneAccount. You may contact Higher One Customer Service by phone, 1-866-545-8663 or through EasyHelp on the Higher One website. To submit an EasyHelp request click the EasyHelp link located at the bottom of any Higher One webpage, then Ask A Question tab, type in your request and select what it’s in reference to and clicck Submit Question, and then click Finish Submitting Question.