My managed firewall is located at my office. What happens if Primus needs to come onsite to troubleshoot?
Primus will repair/replace a firewall that is not functioning as per #47, however if Primus is required to come onsite for a replacement installation or to further troubleshoot then our standard hourly rate will apply (call for details). Travel time will be included in the total time. One hour minimum billing and 30 minute increments afterwards. Primus is willing to troubleshoot with an onsite client contact prior to dispatching a technician.
