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My item did not arrive as described in the buySAFE Merchants terms of sale. What should I do?

April 26, 2017arrive buysafe merchant sale terms

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My item did not arrive as described in the buySAFE Merchants terms of sale. What should I do?

1 Answer

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In such rare instances, we recommend that you first contact the merchant directly and try to resolve the situation on your own. If you are having trouble reaching the merchant within the time period of the bond coverage (within 30 days after the transaction) and/or aren’t able to resolve your concerns with your merchant, we recommend that you log into the buySAFE Buyer Service Center to report a problem transaction and initiate buySAFE’s Problem Transaction Resolution Process.