My internet service was disconnected due to non-payment, but I never received a bill or any disconnect warning notice. Am I still responsible for the reconnection fee?
It is very important that we have your correct e-mail address. Our “message to new customers” on the home page of this web site, along with all bills include the message “billing, late and disconnect notices are sent via e-mail.” A regular monthly bill and a late notice are mailed out for all accounts. We do NOT mail out disconnection warning. These are sent one day prior to disconnection of service via e-mail. If you are not using your @mwsi.net e-mail address, we have no way to reach you with this information and you should submit it to us by e-mailing us with the name your account is listed in and an e-mail address we can reach you with. Due to changes in our billing policy (effective 6/18/02), a billing notice e-mail will be sent out as well as the regular invoice. Failure to submit a valid e-mail address to us can result in late charges and disconnection of service, as these billing notices are forfeited.
