My internet connection stops when I send an email attachment with Yahoo or Hotmail. What is wrong?
Hughes units prioritize HTTP (web) traffic ahead of other types of Internet traffic. This makes your VSAT Internet service faster, because it forces slower large-data protocols such as FTP, POP, and SMTP to pause while web pages are requested or delivered. Unfortunately, webmail type email systems such as Yahoo and Hotmail use HTTP uploads to attach files to email messages. Because this data is indistinguishable from other web page requests, the unit will pause other traffic while it sends. Therefore Internet service appears to slow down or stop while the file is being uploaded. Service returns to normal after the upload finishes.Users who send email attachments via mail software such as Mozilla Thunderbird and Microsoft Outlook are not affected. Mail software typically uses the industry-standard SMTP protocol to send mail. We recommend that our customers use mail software instead of webmail interfaces.
