My holiday arrangements have just been cancelled by the tour operator. What are ABTA’s rules on this?
The tour operator’s booking conditions (terms and conditions) should contain specific details of what you’ll be offered in this event. You’ll usually find the booking conditions in the company’s brochure, or sometimes on the back of the confirmation invoice. If the tour operator’s an ABTA Member, then the booking conditions should reflect the provisions within ABTA’s Code of Conduct. Broadly, this states that the tour operator should offer an alternative, if a available, or a refund. Additional compensation can be due if the cancellation occurs inside the balance due date, but not if the reason for cancellation is force majeure.
