My gas fire coals (or pebbles) are sooty – is there something wrong?
A. Probably not! Most modern open-fronted gas fires burn with a slightly luminous flame (for good visual effect) – this contains unburned carbon particles, some of which are deposited as soot on the coals, pebbles, etc. A lot of this soot will burn off as the fire is used, but some may remain. You can clean the coals by brushing carefully with a soft paintbrush, or similar, and be careful to put the coals back in the correct positions – check the manufacturers instructions – as this can be very important on some fires! We can also supply special paint for gas coals, etc., to restore their appearance, BUT, DO NOT use normal paints – they may be flammable and hence very dangerous! P.S. Don’t try to wash or scrub coals / pebbles – it will ruin them!