My firewall (such as Norton Internet Security) shows lots of blocked attacks and other traffic but nothing is being reported in my Analyzer account. Why?
A. Extractor must support your firewall or security device so that events can be extracted and reported to your Analyzer account. If your firewall is not supported then although it might be reporting attacks, Extractor has no way of reporting those events to Analyzer. Please refer to other entries in this FAQ for more detailed information about supported firewalls and intrusion detection systems. Also note that in some cases not all attacks reported by a supported security product will be reported in Analyzer. This is the case with Norton Internet Security and Norton Personal Firewall which both have an intrusion detection engine that is separate from the firewall engine. Attacks (such as Trojan Attack Alerts) reported by the intrusion detection engine are not reported to Analyzer in this case.
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