My end users can’t access the IHS Databases using the UK Federated access portals, what should I do?
A. There may several reasons for this to take place and it all depends on how your system has been set up: – For all users: We would highly recommend to contact your IT department in order to check your IDP access server clocks are in synch with GMT. This is a critical requirement of the UK Federation access processes and is one of the major sources of problems that are arising as seen by end users. – For users who are accessing IHS Services via the info4education portal or http://www.ihsti.com/logon/federatedaccess/wayf.aspx are getting occasional access problems for example the following error message may be displayed: For these users, it is recommended to advise the end users to retry the login process before contacting IHS Customer Care desk. – For users currently accessing IHS information services via Username and Password access or IP authentication, continue to do so until IHS have implemented essential changes. You will all be notified when this has been completed.
