My eID and password aren’t working. What should I do?
First, make sure that you haven’t accidentally turned on Caps Lock. If you have entered your password incorrectly more than five times, your account becomes temporarily locked. Please wait fifteen minutes and then try again. If you continue to experience problems, please fill out our Log On Problem Report Form. Be sure to include as much information as possible about the problem you are experiencing. Alternatively, you may also consult the Technology Services Help Desk for assistance.
