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My ECM vendor recommends cold backups but our business requirements are driving the need for hot backups. How does CYA SmartRecovery help with this?

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My ECM vendor recommends cold backups but our business requirements are driving the need for hot backups. How does CYA SmartRecovery help with this?

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Your vendor is recommending backups be taken cold due to the risk of data corruption that is associated with most hot backups. An ECM system is comprised, at the most basic level, of a content storage location and a database containing critical metadata that is linked to the content (audit trails, digital signatures, etc.). Most hot backup solutions are application-unaware, and capture the content and the data asynchronously (one after the other), which can break the relationships between them. These broken relationships render the information corrupt, and can cause lost productivity, lost potential revenue, and non-compliance with regulations requiring the preservation of information down to the individual record.

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