My eCheck payment was returned “No Account/Cannot Locate”, or “Non-Transaction Account”. What does this mean?
• “No Account/Cannot Locate” usually means the account number structure is valid and will pass the editing tests, but the financial institution cannot match it to the individual, or it is not an open account. In this instance the payer should contact their financial institution for the correct information to use in an ACH debit transaction. • “Non-Transaction Account” means the account the payer is attempting to use is restricted from ACH debit transactions. The payer should submit a different account to use for eCheck payments, or mail in a paper check for payment.
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