My Doy Bag isn quite how I expected – can I exchange/return it?
Yes, if for any reason you’re not completely happy with your purchase, we’ll be happy to exchange it or issue a full refund of the purchase price. Please note: items that you wish to return or exchange must be returned to us within 30 days of you receiving them. To exchange or return an item, please send it – remembering to get a proof of postage certificate from the post office – to: Doy Bags (Tasaram Ltd.) Unit 6-8, Bury Road Hatfield, AL10 8BJ United Kingdom Please enclose a note telling us the reason for the return and whether you would prefer an exchange or a refund. We will process your exchange/refund promptly and notify you as soon as we have done so. We regret that we are unable to refund postage charges, nor customs duties and sales taxes that may have been paid on deliveries outside the European Union.
