Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

My DiskGO MP3 + Flash Drive works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize?

April 26, 2017Computer diskgo Fine flash drive Home mp3

0

Posted

My DiskGO MP3 + Flash Drive works fine at home, but when I take it to work, my computer does not recognize it. How can I get it to recognize?

1 Answer

0

Posted

If your work computer is connected to a network, it is probably being recognized. Use of mapped network drives may be the problem. Network drive letter mapping will override Windows’ built-in drive lettering for removable devices. If you are on a network, have your network administrator check to see if the DiskGO is being recognized by the computer. Most computers recognize the device, but your network drive mapping feature may be removing the drive letter associated with it. Your network administrator can assign a new letter to the device, which will allow you to access it from the work computer. If you are using a USB hub to connect the DiskGO, try moving it to the last port (they are usually numbered). If that does not work, plug it directly into your computer using the extension cable.