My developers have been creating scenarios and obtaining direct input from customers, so why would I need another provider to repeat that?
Independent usability testing is a fundamental part of user centered design – specifying the context of use, creating designs, and evaluating designs. An independent analyst provides totally objective advice, they test so many different sites that they are aware of best practice. Usability testing is not meant to be a substitute for user centred development. Question 4. I’m concerned that bringing in a third party to provide independent usability testing will put my developers offside, as their designs will be criticised. Most developers understand the place of usability testing in development, and recognise that it provides valuable insights into customer behaviour that will improve their designs. Test results are also presented in a constructive, positive manner in reports and debriefs.
