My cutout was delivered cracked or damaged, what do i do?
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging, UPS will pick up the damaged product. Photo proof of damages may be required to expedite the claim process. Without the original item and packaging, we cannot file a claim, and refunds and reissues will not be granted. All losses or damages outside the 24 hour window are not our responsibility. In the event that the damaged item is not returned by the customer, the customer will be charged for the reissue or will not receive the refund.
If cutout is lost or broken, you MUST contact us within 24 hours of the confirmed delivery time. Keep all damaged product and packaging. Photo proof of damages is required for all refunds and reissues. Without this proof, we cannot file a claim, and refunds and reissues will not be granted. A UPS representative may need to see the damaged product. You will be notified if a visit is necessary. All losses or damages outside the 24 hour window are not our responsibility.
