My customer has SA on its server. Does the customer need SA for its CALs in order to receive server support benefits?
Yes. For server software licensed using the server/CAL model, the customer needs to acquire SA for both the server license and for all CALs accessing that server. What support issues can my customer contact Microsoft about for licenses covered with SA? The types of issues covered by SA are characterized as responsive, technical operational problems. Issues that are more proactive and consultative in nature are not covered under SA, but are still available from Microsoft under the Premier Support program. Can anyone from my customers’ organizations call for support on a server covered by SA? There are limits to the number of callers that can call for support. The limits are based on the type of Volume Licensing program and discount level through which you acquired your SA. Technology partners can be listed as parties that can access support under SA. How do my customers who have an expiring SA agreement move from their current Volume Licensing program to another? Customers may move expi
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