My Cricket phone that I purchased new has quit working and there is no physical or liquid damage. How does the Cricket warranty exchange program work?
This program will require a $45.00 deposit (which includes a $10 handling fee) to exchange the non-working phone for a like phone replacement. The phone is returned to the manufacturer (OEM repair vendor) for inspection. If the phone is determined to be “IN WARRANTY” by the manufacturer, $35 is credited to your account. If the phone is determined to be “OUT OF WARRANTY” by the manufacturer, the $45.00 charge stands and you are allowed to continue to use the replacement phone. My Cricket phone that I purchased new has quit working. There is no physical or liquid damage. I do not want to pay a $45 deposit to Cricket to use their warranty exchange program. Is there another option? Yes. To avoid paying a $45.00 warranty replacement fee, you can return your phone directly to its manufacturer (paying all shipping and handling yourself & with a typical turnaround time of 3 to 6 weeks) or purchase a replacement phone. If you chose to return your phone directly to the manufacturer Cricket can t
