My County provides the Rights & Responsibility (R&R) section in video format. How will the phone interview policy affect that practice?
Under this policy, counties must continue to inform households of their rights and responsibilities and obtain a signed Rights and Responsibility form to complete the application process. Counties who offer R&Rs in a video format should consider uploading the video to their website, along with a downloadable version of the related form. In this way, clients are able to view the video from home, work, or library, and then print, sign, and mail the required form. Households unable to access the internet or come into the office to view the video should not be denied a telephone interview. In these cases, the worker should review the R&Rs during the telephone interview. For additional information or technical assistance, please contact Alexis Fernandez at alexis@cfpa.net.
