My comm center is having trouble obtaining subscriber information from wireless carriers–they say the information is confidential, and releasable only with a court order. Any help?
A. The problem you describe has its roots in the E911 side when asking for non-published subscriber information. Apparently not everyone on the wireless side has caught up. Some carriers ask for a faxed form before they’ll give you the information. Other carriers require a subpoena after they give you the information. Some won’t give out the information at all. You (and every other comm center) has two problems: convincing the wireless carriers that they can release the information, and then obtaining a 24-7 contact number and setting up a procedure to actuall receive the information when you actually need it.
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