My client lives in a NYCHA apartment. Where do I turn to for help with her hoarding behavior?
A. Since a hoarding problem might possibly pose a hazardous fire, safety, health or nuisance condition to the tenant in question or other tenants, it is very important that the Development Manager be contacted about such a problem. Even though the Housing Assistant is the front line management representative who assists the resident with matters such as maintenance complaints, annual income reviews, transfer requests, social service issues, and nuisance complaints, the Manager would be aware of all pending actions concerning the resident. The Manager also makes referrals to NYCHA Social Services Department and Adult Protective Services. He or she would also be best able to decide the best resources, including their own janitorial staff, to tap into to assist the resident. Each NYCHA development has a management office. You can call the management office phone number to contact the Manager of the development. To find out if a building is a NYCHA property, go to NYCHA’s website at http:/
