My client is stating nonreceipt of funds. What should I do?
Many times the amount sent is not necessary the amount credited to the receiving bank account. The recipient will usually ask their bank if a specific amount has been received, since bank fees have been applied to the incoming amount, the actual credit will be less. The recipient should approach their bank with dates of when the funds could have been received and also to state that the funds were sent from our bank, The Northern Trust Company located in Chicago, IL USA from Indiana University. If the funds still cannot be located, the IU department should contact this office so that we may pursue this matter through our bank. Keep in mind that there may be a research charge assessed by our bank and this charge will be passed to the department.
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- My client is stating nonreceipt of funds. What should I do?
