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My cashback shows as paid but the funds have not appeared on my Prime Card. Can you tell me why?

April 26, 2017appeared card Cashback funds paid Prime shows

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My cashback shows as paid but the funds have not appeared on my Prime Card. Can you tell me why?

1 Answer

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Your cashback will be loaded directly on to your Prime Card. It may take a few days for the payments to clear, so please be patient. If the funds do not appear within 2 working days, please contact Prime Card customer services on 0870 144 0280 or send an email to customerservices@idtprime.com.