My caseload has become increasingly diverse. What tools are available to help me provide the best care to a culturally and linguistically diverse population?
Working with a culturally and linguistically diverse (CLD) population requires that you adapt your services to meet the needs of each individual. The federal government has mandated that all federally funded organizations must have written policies on how to provide equal access to services for limited English proficient individuals. In this age of HIPAA, however, it is important that patient and client records and communication not include information that may reasonably lead to identification of that individual by others. In facilities with a limited CLD population, information about a person’s ethnicity, culture, or language may reasonably lead someone to identify them and may violate HIPAA. Keep this in mind when developing privacy policies and sending information from your facility. ASHA’s Office of Multicultural Affairs has developed a number of resources to help clinicians working with CLD populations.
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