My case is being passed to BT. What is an SFI engineer visit and how much will I be charged?
SFI: Special Faults Investigation is a BT service for fixing broadband faults. BT have 6 modules the ISP can select to have the engineer investigate depending on the nature of your fault. The contents of the modules are as follows: • Base – This is the basic SFI module. The engineer will start at the Network Termination Point (NTP) and will conduct a check of the NTP, perform a Pair Quality Test and a Broadband Sync Test. The results of these checks will determine the initial likely location of a fault and where the engineer may need to carry out work. The engineer will then progress to another module if required. • Internal Wiring – For use if a fault is suspected in the End User’s wiring. Work carried out will include: identification and resolution of wiring and extension issues, including obvious causes of REIN, i.e. electrical interference. • Internal Equipment – For use if it is suspected that the End User’s equipment is at fault. The scope of the work will include: check, reset a
SFI: Special Faults Investigation is a BT service for fixing broadband faults. BT have 6 modules the ISP can select to have the engineer investigate depending on the nature of your fault. The contents of the modules are as follows: • Base – This is the basic SFI module. The engineer will start at the Network Termination Point (NTP) and will conduct a check of the NTP, perform a Pair Quality Test and a Broadband Sync Test. The results of these checks will determine the initial likely location of a fault and where the engineer may need to carry out work. The engineer will then progress to another module if required. • Internal Wiring – For use if a fault is suspected in the End User’s wiring. Work carried out will include: identification and resolution of wiring and extension issues, including obvious causes of REIN, i.e. electrical interference. • Internal Equipment – For use if it is suspected that the End User’s equipment is at fault. The scope of the work will include: check, reset a
