My carpet looked great after they cleaned it. A couple days later the spots came back, what happened?
Wicking: just like a kerosene lamp works, something gets spilled and goes through the backing into the pad. During the cleaning process the substance is removed from the carpet fibers but remains in the padding. This substance can “wick” its way back up through the backing into the carpet. Usually, a repeat spot cleaning (which we do at no additional charge if we are notified within a week) will take care of the problem. On rare occasions that particular area of padding will need to be replaced.
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