My cable company is not providing good service and is not responding to my service needs can the City of Hoover do something about that?
Yes, Hoover city staff can help resolve problems on a case-by-case basis. We also monitor and analyze complaints, determine if there are trends or patterns of problems, and convey that information along with our recommendations to the cable company. Customer service standards have been enacted by FCC regulations and are enforced, to the extent possible, by city officials. Those federal standards are, however, are not as detailed and current as they could be and they lack enforcement mechanisms. It is up to local government officials and cable companies to adopt stricter standards and enforcement capabilities within a negotiated franchise agreement between them.
