Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

My browser keeps closing when using CardiffMail Web, why?

April 26, 2017browser cardiffmail closing web

0

Posted

My browser keeps closing when using CardiffMail Web, why?

1 Answer

0

Posted

If you are using a University computer and using Internet Explorer to access CardiffMail Web, the reason for persistent browser problems may be that the computer does not have the latest Cardiff University desktop image. To find out which image is installed on your computer: • Double click the Workstation Information icon in the system tray (bottom right corner of the screen). If this icon is not present run the application object via Start > Network Applications > General Software > Utilities > Workstation Information. The icon should appear. • In the Workstation Information dialog the image version is displayed in the Image/Workstation Details section next to Version. • If the version is 820 or less then you need to update the desktop image. Contact insrvConnect for assistance. • If the version is 825 or 830, then there will be another reason for the browser closing. Contact insrvConnect for assistance.