My authorisation email hasn’t arrived. What do I do next?
The email should arrive quite quickly after you first register with us. If you think there may be a problem with your email provider, you can’t find our email or if you have deleted our email by mistake you can resend the authorisation email using our online form. If you still don’t receive an authorisation email it could be because the email address you have given us is incorrect. Please log in and check the spelling and if you have made a mistake you should amend the email address and save the changes. An authorisation email will be sent to the new address. We are keen to ensure that your account is active. If you’re still having difficulties after following these steps, please call the marketing department on 0114 256 7124.
