My Andrex Puppy doesn seem to be receiving any information. Why?
A. The Andrex Puppy needs to connect to our web server to receive the latest information on new tricks and website content in the Puppy Info Screen. An internet connection will need to be running so that it can access this information. After you go online, the Andrex Puppy should automatically try and access the latest information. If you are online and you fail to receive any updates, check to see if your program is set up to receive updates by right-clicking on the Puppy Face Icon in the bottom right-hand corner of your screen, and making sure ‘Switch Off Puppy Updates’ is unchecked from the options menu which appears. If you have a personal firewall, such as ZoneAlarm, it may be preventing the Puppy from downloading updates. You should enable access to the Internet for the Andrex® Puppy. If you are online and you still do not receive the latest information in the Puppy Info Screen, we may be having a problem with our web server, in which case you may need to wait until our server is
