My ADSL hardware is not synchronising?
The first stage of installing ADSL is getting the ADSL modem to sync to the local exchange, until this happens you can’t login. There are several things to try: • Check all the leads are in the correct places • Remove all the phones and other telephone equipment from the line and check again. • Remove any micro-filters. • Try the modem at the master socket, you can also unscrew this faceplate and use the internal phone socket which should bypass any alarm/extensions you have. • Check the ADSL mode the modem is using, try in the following order Auto, DMT, ANSI • If possible try the modem on an ADSL line that is known to work, or borrow a known working modem. At end of the day if you have proven the hardware to work elsewhere and ruled out your wiring, it’s probably best to report the problem to your ISP or assume your line hasn’t been activated yet.
