My account was cancelled last month, yet I still get a billwho do I contact?
• General information after cancellation, closure or termination of an account, the last invoice will represent any outstanding prorated amounts still owed to Pacific LightNet, Inc. OR it may be a refund due to you, the customer. • A customer may contact billing by: • First option logging onto your online account then selecting Contact Billing on the navigation menu to the left. Fill-out the automated form and hit the Send button. A customer service representative will contact you within 72-hours of receipt. • Second option Send concern in writing via U.S. Postal service to Pacific LightNet, Inc., 1132 Bishop Street, Suite 800, Honolulu, HI 96813. Upon receipt, a customer service representative will contact you within 72-hours. • Third option a customer may call directly to our customer support toll-free line at 1-800-733-5638 to explain the circumstances. This method is the most expedient way to obtain an explanation FOR THIS SITUATION ONLY.
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