Must we make websites accessible if instead we can accommodate a person with a disability in a non-technical manner? For example can we direct them to call the office to get the information?
In a business environment where the creation and maintenance of accessible websites is readily achievable, the use of an ‘ad hoc’ approach to accommodating a person with a disability does not offer equal or comparable access. There may be times in very specific instances where something cannot be made accessible and providing the accommodation will be required. However this approach should supplement, rather than take the place of, providing an accessible technology infrastructure. It is also good practice to include a statement on your website that gives contact information for users who experience accessibility problems using the site.
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