Must a drycleaner clean a garment according to the instructions on the care label?
A. No, but using a care method not specified on a care label may be risky. Clothing labeled as washable may – or may not – dryclean satisfactorily. Many local drycleaners have facilities for properly washing and finishing washable garments, but customers who request a method of cleaning not listed on the care label may be asked to sign a consent form. The form explains that the drycleaner and the customer have discussed the potential risks of cleaning the garment. With or without the consent form, when drycleaners accept garments for cleaning, they are obligated to clean garments professionally, to the best of their ability.
