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Migrations are very resource intensive, yet one of the savings of this project is through FTE reduction. How is it possible to reduce FTE levels and maintain or improve customer service?

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Migrations are very resource intensive, yet one of the savings of this project is through FTE reduction. How is it possible to reduce FTE levels and maintain or improve customer service?

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A62. Through sequencing; not all staff reductions will be taken on day one. Reductions will likely be made incrementally as agencies are consolidated.

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