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Microsoft support is asking me to generate a .cab file to troubleshoot System Restore?

April 26, 2017asking file Microsoft restore support system troubleshoot

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Microsoft support is asking me to generate a .cab file to troubleshoot System Restore?

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To generate a system restore Cab file please use the following procedure: 1. Click Start, click Run. 2. Type or paste the following: “%windir%\system32\restore\srdiag.exe” (without the quotation marks) and either press Enter or click OK. 3. A CMD window will open while the Srdiag.exe runs. The CMD session will automatically close when complete, and the .CAB file will be created as desired in your ‘Windows\system32\restore’ directory. Please be patient as this could take several minutes.