measure the success of its services?
We consider our services successful when they help families stabilize and move toward self-sufficiency. This is often a process marked by incremental successes specific to each individual’s circumstances. Most of the people who come to IOCP are in crisis and need immediate assistance. Because it’s difficult to ask for help, people often put off coming to IOCP. Opening up to that support is a huge step forward and represents a first success. Our initial priority is to address the presenting need and provide assistance to help stabilize the situation for the short term. This can mean anything from putting food on the table, paying a utility bill, keeping a car going, filling a prescription, making a rent payment, or addressing a health or mental health crisis. Beyond the short-term assistance, and when indicated, case managers work with families and individuals to create a long-term plan. Such a plan might include upgrading a job and income to cover expenses. It might also include becomi
