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May I leave messages on patient answering machines that include more information than the callers name and phone number?

April 26, 2017Caller leave machines Messages patient phone

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May I leave messages on patient answering machines that include more information than the callers name and phone number?

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It is permissible to leave information on a patient’s answering machine, provided they have not requested that we not do so. It would be prudent to check with the patient before leaving potentially sensitive personal information on an answering machine.