May I have a motion controller repaired by Pro-Dex OMS?
Yes, Pro-Dex OMS has an evaluation and repair process, which makes it easy for you: First, contact Pro-Dex OMS Customer Service by e-mail, by fax 1-503- 629-0688, or by phone 1-800-707-8111 to obtain a Returned Material Authorization (RMA) number. Please be prepared to provide the following information: Company Name; Your Name; Address; Phone; Fax; Ship-To Address; Model; Serial Number(s) (Example: PC48-4E, S/N 952); and purpose for the evaluation and repair. A credit card number or purchase order number will also be necessary. Pro-Dex OMS’ standard process takes up to 20 business days from receipt of the product to evaluate, test, repair (if repairable), and re-test the controller. It is Pro-Dex OMS’ standard procedure to update the firmware to the latest version unless you specify the original version, which came with the motion controller. Contact Pro-Dex OMS Customer Service for fees on our standard evaluation and repair costs.
Related Questions
- Does Pro-Dex OMS have an installation diagram, which shows me the basic requirements of installing an OMS motion controller?
- Can CAM profiles/recipes reside in the SMC motion controller and how many separate points of data are possible?
- Do I need to learn a proprietary language to program a PMC Motion Controller?
