March 23, 2004 Question: What is Bronze Service level?
Response: A bronze level of IT service is in the process of being created as part of the new IT Services-Based Model. Bronze service will offer UCSC faculty, staff and students with consistent, quality support levels that are provided centrally without charge. Bronze level of service will include an IT environment that is secure, stable, reliable, recoverable and free from intrusion and nuisance, and that IT support, troubleshooting and repair are available promptly, courteously and in understandable language, throughout the normal working day. Bronze service will also provide IT equipment, software, networking and systems access to enhance classrooms, labs, research and instruction. Bronze service covers both the standard productivity computing that all users do as well as a wide range of ongoing specialty computing support services as well. Bronze Service level is currently being developed by the Client Relationship Management ITTP team. More information about Bronze.
