Management says they are tired of hearing about problems, but the software still has bugs. What can I do to get their attention?
Educating management to the impacts of problems and the importance of detecting them early in the life cycle is no easy task. We have found that translating the problems into financial numbers tends to have a positive impact. It is important to understand the business and the translation into actual dollar impact. Some of these factors include: o Production re-runs (printed media, operations time, paper costs, sorting & distribution of materials). o Loss of Customer confidence (lose accounts/average revenue per client/ etc.) If 10, 100. 1000 customers walk away, what impact will it have on the corporation o Labor costs – regular and overtime Be armed with information pertaining to priority and criticality of the problems discovered. Provide meaningful actions and recommendations that can expedite discovery earlier in the life cycle. Create a cost trend line that illustrates the cost savings when problems are detected earlier in the development life cycle. By demonstrating your awarenes
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