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LicenseIT Version: 107.2, 108.1 OS: WIN/NT, WIN2000 Q: What shall I do if my email to the TLC account produces return email stating there was an error processing the LRF?

April 26, 2017email licenseit NT OS shall version Win Win2000

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LicenseIT Version: 107.2, 108.1 OS: WIN/NT, WIN2000 Q: What shall I do if my email to the TLC account produces return email stating there was an error processing the LRF?

1 Answer

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This return email is usually prompted when the automatic service processing the original email with the attached LRF determines the format of the LRF file is invalid. If this occurs, please make sure the attached file is the *.CAE or *.LRF file and that it is the only file attached to the email. No text, files, pictures, etc. should be present in the body of the email. If the file attached is correct, please send again a second time.