LibQUAL+ Survey Overview 1. What is the LibQUAL+ survey?
LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The goal of the project is to define and measure library service quality across institutions and to create useful quality-assessment tools for local planning. Service quality has always been the focus of libraries; LibQUAL+ is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The current LibQUAL+ instrument measures library users’ perceptions of their libraries’ service quality and identifies gaps between minimal, desired and perceived levels of service. 2. What does the survey measure? The instrument addresses three service quality dimensions that have been found to be valid in previous assessments of library services: Affect of Service, Library as Place, Information Control. Each question
