Lastly, Dave, how does EMLAB provide extra help and information to IAQ investigators such as myself to ensure that the client gets the proper sampling methodology for best results?
Yes. We view it as a very important part of our job to provide service with a good attitude for our clients. So, we have an extensive web site with online information. We make sure that a person answers the phone when it rings so that you, and all clients, will talk with a live person when they call. Internally, this is viewed as a very important role. Only qualified individuals are allowed to answer the phone. Our goal is to get our client’s questions answered, ideally, by the person who answers the phone, or at most with one transfer if it is a question requiring specialized expertise, such as testing in a hospital. We have an enormous set of articles, publications, and books that we will gladly go through and try to get photocopies to you, if we think of something that is relevant to your particular situation. We had a client recently looking for articles on survivability of spores and we had a particular book that was no longer in print; but, had the results of just that type of st
Related Questions
- Lastly, Dave, how does EMLAB provide extra help and information to IAQ investigators such as myself to ensure that the client gets the proper sampling methodology for best results?
- I need to ensure the security and safekeeping of my firms assets. What can Institutional Client Services do to help?
- Are there any potentially costly fixes for schools which may be needed to help ensure good IAQ?
