Laptop will access the wireless network but not the internet. Not network problem, is internet problem…?
I suspect you need to run a few tests first to clarify things. 1. Turn off modem and router. Plug a straight CAT5 cable into modem Internet feed and into one pc that has its wired port set up to obtain IP address and DNS automatically. You will bypass the router in this test. Turn on modem and at least 0.5 min later turn on pc and allow all to warm up fully. Open command prompt (start, run – type cmd in box and hit enter). In command prompt, at the > prompt, type in “ipconfig” without the quotes and hit enter. You should be given an IP address, subnet mask, and default gateway. Write these down. Pay particular attention to the address because if it is in the 192.168.x.y format where x = 0 or 1 and y is any number from 1 – 254) we may have a conflict later. Then in command prompt, type “ping 4.2.2.2” without quotes and hit enter. You should see 4 successful replies; if you have some successful replies, repeat ping 4.2.2.2 and see if you get at least 3 replies successful; if so you have
