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Just as the installation starts, the screen goes blank and the installation is halted / interrupted. What should I do?

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Just as the installation starts, the screen goes blank and the installation is halted / interrupted. What should I do?

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A. You are probably running an application that is protecting files that need to be used to perform the installation. This is most commonly caused by antivirus software and other TSRs (terminate stay resident). Close all applications (including antivirus) and TSRs and restart the installation.

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• You are probably running an application that is protecting files that need to be used to perform the installation. This is most commonly caused by antivirus software and other TSR’s (terminate stay resident). Close all applications (including antivirus) and TSR’s and restart the installation.

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