jump to top 5. What will happen to library accounts that are sent to the collection agency?
• Accounts submitted to the collection agency will be assessed a processing fee of $18.00. • The collection agency will contact customers and encourage them to return the library materials they have checked out OR contact the library and pay for the items. • The collection agency will contact customers multiple times by both telephone and mail. • Accounts will remain suspended until the items are returned in good condition or paid for, and the collection agency fee has been paid. jump to top 6. I was contacted by the collection agency. What should I do? Return the borrowed items to any Albuquerque/Bernalillo County Library. Returning the items in good condition clears the bill and stops collection activity. If the materials are lost, they need to be paid for. Charges for lost or damaged items and the $18 collection agency fee can be paid at any Albuquerque/Bernalillo County library or online by logging into My Account Customers who are unable to pay their accounts in full should contac
