IVR has been around for years. Whats so special about these new voice applications?
First, they provide a natural interface for human-computer interaction over the phone. Callers find speaking into the telephone more intuitive than pressing keys on a telephone keypad. Second, they transcend the limitations of the keypad-based interface. The expressiveness of a voice-driven interface enables much more complex interactions than those supported with the keypad only. For example, selecting one item from a large list of items, such as a particular stock whose quote you’d like to hear, is difficult and awkward when using only the keypad. Though schemes exist that allow the “spelling” of the stock symbol through the keypad, none are as intuitive as just being able to speak the name of the stock. Third, they implement a hands-free interface perfect for mobile users. IVR applications requiring button presses pull callers’ attention away from other activities. Voice applications allow callers to focus on multiple things at once. This is especially important if the caller is dri
Related Questions
- When I shop on the App Store Volume Purchase Program page, I see that some applications offer special pricing for education, and some don . Why is that?
- What special food and agricultural applications are uniquely suited for CDTs flameless catalytic infrared systems?
- IVR has been around for years. Whats so special about these new voice applications?
