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Ive tried to connect my Commserver and the modem log says, The port is not available, or already in use by another device. How can I fix this?

April 26, 2017commserver Connect device Fix log modem port

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Ive tried to connect my Commserver and the modem log says, The port is not available, or already in use by another device. How can I fix this?

1 Answer

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The simplest fix is to do a Cold reboot of the computer. Click on the Start button, click on Shut Down and select Shut Down Computer. Wait until you get the message, Its now safe to turn off your computer and then turn the power off to the tower. Wait 10 seconds, then turn your computer back on and logon to Windows as normal. Make sure the Commserver restarts and see if the port error reoccurs. If it does reoccur, make sure that the phone line is plugged into the modem in the back of the computer and is plugged into the jack that IS NOT labeled Phone or has a picture of a telephone. If the problem still persists, you will need to get a technician to check and see that the modem and its drivers are properly installed.